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Shipping Policy

Last updated: October 2026

1. Shipping Destinations

All orders are shipped from the Netherlands. We ship worldwide, with exception of sanctioned countries and countries not serviced by our courier PostNL. Customs & duty fees apply for non-EU countries; see section 4.

2. Shipping Costs

Shipping costs are calculated at checkout based on the destination country and selected carrier. The exact cost will be displayed before you complete your order.

Orders of €300 or more qualify for worldwide free shipping.

3. Delivery Times

Estimated delivery times after dispatch:

  • Netherlands: 1 - 3 business days
  • EU (other): 3 - 7 business days
  • United Kingdom: 5 - 10 business days
  • Worldwide: 5 - 14 business days

Orders are typically processed and handed to the courier within 4 days. You will receive a tracking number by email once your order has been dispatched.

4. VAT & Customs

For customers residing in the EU, VAT is included in the indicated price.

For orders shipped to the UK, VAT is included for orders up to and including £135 (excluding VAT & shipping). This is calculated based on the current exchange rate to euros. Above this amount, normal customs & duty fees apply - see below.

For all other countries, the price shown does not include VAT, and customs & duty fees may be collected by the delivery service on arrival. This amount is assessed upon arrival in the destination country, and varies based on the country. This is not covered or included in the price set by elvinhome.

If customers choose to return their purchase in accordance with our returns policy, it is the customer's responsibility to claim back any customs & duty fees they may have paid, if doing so is allowable under the destination country's regulations.

5. Damaged Packages

Please inspect your order upon delivery. If your package arrives damaged, contact us immediately and we will work with you to resolve the issue.

6. Undelivered Packages

If a package is returned to us due to an incorrect address, failure to collect, or refusal to pay customs charges, we will contact you to arrange re-delivery. Additional shipping costs may apply for re-delivery.

7. Contact

For questions about shipping, contact us via our contact page.