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Shipping Policy

Last updated: August 2026

1. Shipping Destinations

All orders are shipped from the Netherlands. We ship to all countries within the European Union, and to the United Kingdom (Great Britain and Northern Ireland). We do not currently ship outside these regions. We plan to expand to additional countries in the future.

Within the UK, we are unable to ship to the Channel Islands (Jersey, Guernsey) or the Isle of Man.

2. Shipping Costs

Shipping costs are calculated at checkout based on the destination country and selected carrier. The exact cost will be displayed before you complete your order.

3. Delivery Times

Estimated delivery times after dispatch:

  • Netherlands: 1 - 3 business days
  • EU (other): 3 - 7 business days
  • United Kingdom: 5 - 10 business days

Orders are typically processed within 2 - 5 business days. You will receive a tracking number by email once your order has been dispatched.

4. VAT & Customs

VAT is charged at the rate applicable in your country of delivery. No customs duties apply to orders shipped within the European Union (including Northern Ireland). For orders shipped to Great Britain, customs duties may apply and are the responsibility of the recipient.

5. Damaged Packages

Please inspect your order upon delivery. If your package arrives damaged, contact us immediately and we will work with you to resolve the issue.

6. Undelivered Packages

If a package is returned to us due to an incorrect address, failure to collect, or refusal to pay customs charges, we will contact you to arrange re-delivery. Additional shipping costs may apply for re-delivery.

7. Contact

For questions about shipping, contact us via our contact page.