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Returns & Warranty

Last updated: August 2026

1. Right of Withdrawal (Cooling-Off Period)

Under EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. To exercise this right, notify us via our contact page within the 14-day period.

2. Return Shipping

You must return the product within 14 days of notifying us of your withdrawal. Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service.

Return address:

elvinhome
Charlotte van Pallandthof 110
1112 ZL Diemen
Netherlands

3. Condition of Returned Products

The product must be returned in its original condition with all accessories and packaging. We may deduct from your refund for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the product.

4. Refunds

Once we receive and inspect your return, we will process your refund within 14 days. Refunds are issued to the original payment method. We may withhold the refund until we have received the returned product or you have supplied proof of return, whichever is earlier.

5. Legal Warranty (Conformity)

Under EU Directive 2019/771, all products sold by elvinhome are covered by a 2-year legal guarantee of conformity. This means the product must:

  • Match the description and have the qualities we presented
  • Be fit for the purpose you would normally expect
  • Be of satisfactory quality and performance

If the product is defective or does not conform to the contract at the time of delivery, you have the right to have it repaired or replaced free of charge. If repair or replacement is not possible, or cannot be completed within a reasonable time, you may request a price reduction or a full refund.

Burden of proof: For any defect that appears within 1 year of delivery, it is presumed to have existed at the time of delivery. For defects appearing after the first year, you may still be covered, but you may need to demonstrate that the defect existed at delivery.

6. Warranty Claims

To make a warranty claim, contact us via our contact page with:

  • Your order number
  • A description of the defect
  • Photos or video showing the issue (if applicable)

We will respond within 5 business days with instructions for repair, replacement, or return.